Privacy Policy

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At FivePoint Property Management, LLC (“Company,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website at fivepointpm.com (the “Site”) or interact with us through other means, including SMS messaging.

By using our services, you consent to the data practices described in this policy.

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
   
• Rental Application Data: Employment information, income, references, rental history.
   
• Payment Information: Details submitted through third-party payment processors.
   
• Usage Data: IP address, browser type, access times, pages viewed, and referring links.
   
• Communications: Messages sent via contact forms, emails, or SMS.
   

We use the information we collect to:

• Respond to inquiries and provide customer support.
   
• Process rental applications and manage tenant accounts.
   
• Facilitate rent payments, maintenance requests, and service updates.
   
• Send important notifications by email, phone, or SMS.
   
• Comply with legal requirements or obligations.
   

By providing your phone number, you agree to receive SMS messages from FivePoint Property Management. These may include updates about:

• Lease renewals and rental due dates
   
• Application status
   
• Maintenance schedules and alerts
   
• General service announcements
   

Message frequency varies. Message and data rates may apply.

Opt-out at any time by replying STOP to a message. Text HELP for support. We will not sell or share your mobile number with third parties for marketing purposes without your consent.

We do not sell your personal data. We may share limited information with:

• Service providers: e.g., payment processors, tenant screening platforms, maintenance contractors.
   
• Legal authorities: If required to comply with legal obligations or protect our rights.
   
• Affiliated entities: Only when necessary to perform the services you request.
   

All third-party providers are required to safeguard your data.

We may use cookies, tracking pixels, and similar technologies to:

• Improve your user experience
   
• Analyze traffic to the Site
   
• Customize your interactions with our content
   

You can set your browser to refuse some or all browser cookies, though certain features of the Site may not function as intended.

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. No system is 100% secure, so we cannot guarantee absolute security.

You may:

• Request access to or correction of your personal data
   
• Opt out of marketing or SMS communications
   
• Request deletion of your data (subject to legal retention requirements)
   

To exercise any of these rights, please contact us at info@fivepointpm.com.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

We may update this Privacy Policy at any time. We will revise the “Last Updated” date accordingly. Your continued use of the Site signifies your acceptance of any changes.

If you have questions about this Privacy Policy or our data practices, contact us at:

FivePoint Property Management, LLC
📧 info@fivepointpm.com
📞 540-767-6564
🌐 www.fivepointpm.com